Ever wondered how much more Zendesk could do for your team? Many organisations set things up, make a few tweaks, and enjoy the benefits. Yet there’s often untapped potential waiting to be discovered. With a clear Zendesk checklist, it’s easy to spot small opportunities for improvement that can make a big difference.
When regular check-ups or a proper Zendesk audit are neglected, your platform can quickly shift from “best in class” to “barely getting by” before you know it. Maybe reporting never quite tells the full story, tickets don’t flow as smoothly as they should, or automations feel more mysterious than magical.
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And with Zendesk regularly rolling out updates and new features, it’s easy to miss opportunities or fall behind if you’re not keeping an eye on your setup. As time goes on and your business changes, it’s all too easy to lose track of what’s working, what’s slowing you down, and whether your setup is keeping pace with new priorities.
That’s where a Zendesk health check comes in. A structured review gives you clarity, confidence, and concrete steps to make Zendesk work harder for you.
Whether you’re a seasoned admin or leading a support team, these insights will help you get the clarity you need to take Zendesk from “good enough” to “truly great.”
Customer service is no longer just an afterthought; it’s a key business differentiator. Your Zendesk instance is at the heart of this, orchestrating everything from ticketing to automation, self-service, and data security. As your company grows and customer expectations rise, regular audits become crucial to keeping your Zendesk instance running smoothly.
A Zendesk health check isn’t just about ticking boxes. It’s about ensuring consistency in how tickets are handled, helping your team identify and act on priorities faster, and maximising efficiency at every level. This proactive approach enables you to:
A health check is like a routine service for your support platform: it helps you catch small issues before they become big problems.
A Zendesk checklist acts as your step-by-step guide for reviewing all the key areas of your Zendesk instance. It helps ensure nothing gets overlooked, whether you’re doing a quarterly audit or gearing up for a major update.
Using a clear checklist ensures continuous improvement and keeps your instance in top shape, making the most of Zendesk best practices and the latest updates.
To make your audit as easy as possible, we’ve updated our free Zendesk Health Check Guide for 2025. This updated guide shares Zendesk best practices across workflows, automation, branding, security, and Zendesk Copilot (AI), making it easy to spot where your setup can be improved.
It’s focused on practical recommendations and clear explanations. So you can see, at a glance, how to move your support from good to great, whether you’re just starting out or already an experienced Zendesk admin.
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The Health Check guide is packed with straightforward explanations and practical recommendations. It’s written in clear language to help you easily review your Zendesk setup and spot the most impactful opportunities for improvement, whether you’re a beginner or an experienced admin.
While a Zendesk checklist empowers you to catch the obvious, a professional audit digs deeper, uncovering hidden risks, inefficiencies, and opportunities for improvement.
A Zendesk audit is particularly useful if you’ve grown quickly, plan a major update, or simply want reassurance that your instance is secure and optimised.
A professional Zendesk audit results in a clear, prioritised action plan and hands-on support if you want help implementing improvements.
Premium Plus inspects areas that can’t be reached by automation or that require an expert’s judgement to provide meaningful insights.
When you need more than a basic health check, Premium Plus offers a comprehensive Zendesk health check service that truly stands out. Our thorough, practical audit is always tailored to your needs and combines both automated and manual checks for depth and accuracy.
Our comprehensive Zendesk audit goes well beyond automated scans. While many companies rely solely on automatic checks, charging you for a report generated by software, Premium Plus combines automation with a detailed manual audit. Our team inspects areas that can’t be reached by automation or that require an expert’s judgement to provide meaningful insights. This approach ensures nothing crucial is overlooked and that your report is both thorough and genuinely useful.
Our approach is collaborative and jargon-free, and there’s no pressure or hard sell. Just a genuine offer to help you get more from Zendesk.
Premium Plus’s Zendesk audit is:
If you’d like a health check done by Zendesk and CX experts, Premium Plus is here to help. Sometimes, a fresh perspective and a conversation with someone who’s seen it all can make all the difference.
Regular Zendesk audits keep your support team efficient, your workflows clear, and your customers happy. Whether you use our free 2025 Zendesk Health Check Guide to run your own review or reach out to Premium Plus for a professional audit, you’re setting your business up for customer experience success this year.
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