AI is reshaping customer support, but what does that actually mean for your business?
Join us for a deep dive into Zendesk AI—what it is, how it works, and how you can use it to improve efficiency and customer experience.
Our expert speakers will break down AI capabilities, share best practices, and showcase live demos of AI-powered agents, Copilot, Quality Assurance (QA), and Workforce Management (WFM).
Whether you’re new to AI or looking to refine your strategy, this session will provide practical insights and real-world applications to help you get the most out of Zendesk AI.
Speakers
Thomas Verschoren
Principal Solutions Specialist, Premium Plus
Cory LaPlante
Founder, LaPlante Management
Alex Pilnik
Senior Account Executive WEM AI Specialist,
Zendesk
Kimberly Wood
Vice President of Customer Success, Zendesk
Key Takeaways
- What is Zendesk AI? – Understand its core capabilities and impact on support teams
- AI Agents in Action – How advanced AI-powered agents improve efficiency and automate tasks
- Best Practices – Expert insights on AI adoption, implementation, and optimisation
- Live Demos – See AI features like Copilot, AI Agents, QA, and WFM in action
- Ask the Experts – Get answers to your AI-related questions in an interactive Q&A